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Privacy Policy

Tamu Rong Tour and Travels — how we collect, use, store and protect your personal information when you use our website or book our travel services.

Tamu Rong Tour and Travels

1. Introduction

Welcome to Tamu Rong Tour and Travels. We respect your privacy and are committed to protecting your personal information when you visit our website, contact us, or book our travel services.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, https://www.darjeelingcabservice.com, or contact us regarding our travel services.

By using our website or booking our services, you acknowledge the practices described in this policy.

2. Information We Collect

We may collect the following information when you enquire about or book our services:

  • Personal Information: Your name, phone number, email address, and contact details.
  • Travel Information: Your destination, travel dates, number of travellers, pickup and drop-off locations, and itinerary preferences.
  • Booking Information: Details relating to tour packages, taxi reservations, hotel bookings, train tickets, and flight bookings.
  • Payment Information: Transaction references and payment confirmation details necessary to process bookings. We do not intentionally collect or store complete payment card details or banking passwords.
  • Communication Information: Messages, enquiries, feedback, and other information you provide through WhatsApp, telephone calls, email, or our website.
  • Technical Information: Limited technical information, such as browser type, device information, and website usage data, where collected through website tools or cookies.
Please do not send us unnecessary sensitive personal information.

3. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Responding to travel enquiries.
  • Preparing customised tour packages and quotations.
  • Confirming and managing taxi, hotel, train, and flight bookings.
  • Coordinating transportation, accommodation, and sightseeing arrangements.
  • Communicating booking confirmations, itinerary updates, and service changes.
  • Processing payments, refunds, and cancellations.
  • Improving our website and customer service.
  • Preventing fraud and maintaining booking records.
  • Meeting applicable legal, tax, accounting, and regulatory obligations.

We will not use your personal information for unrelated purposes without an appropriate legal basis.

4. Sharing of Information

To provide our services, we may share relevant information with trusted third parties, including:

  • Hotels and accommodation providers.
  • Taxi operators and transportation partners.
  • Tour guides and local service providers.
  • Airlines, railway booking providers, and authorised ticketing partners.
  • Payment processors and technology service providers.
  • Government authorities or law enforcement agencies where disclosure is legally required.

We share only the information reasonably necessary for the relevant purpose, subject to applicable law and any required permissions.

We do not sell your personal information to third parties for their independent marketing purposes.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand visitor activity, and support marketing or analytics where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, we will obtain appropriate consent before using non-essential cookies or similar technologies.