Last updated: 7 October 2026
Overview
This Cancellation & Refund Policy applies to every booking made with Darjeeling Cab Services (Tamu Rong Tour & Travels) — local sightseeing, outstation trips, airport transfers and tour packages — through our website, phone, WhatsApp or any authorised channel.
Cancellation charges are calculated from the scheduled arrival date of your tour or pickup, not from the time you send the request. All refunds are made to the original payment method.
Payment Terms
- 40% advance — tour packages and bookings are confirmed on payment of 40% of the total package cost.
- 60% balance — the remaining 60% is payable after the tour is completed.
- Refund basis — all refunds under this policy are calculated on the amount already paid (normally the 40% advance).
Cancellation Windows & Refunds
The earlier you cancel, the more you get back. Refund applies to the amount already paid:
| When you cancel (before arrival) |
Cancellation charge |
Refund you receive |
| More than 30 days before arrival |
Nil (0%) |
100% refund |
| 15 – 29 days before arrival |
50% of amount paid |
50% refund |
| 7 – 14 days before arrival |
75% of amount paid |
25% refund |
| 6 days or less before arrival |
100% of amount paid |
No refund |
| No-show (tour/trip starts without you) |
100% of amount paid |
No refund |
Partial cancellations (e.g., reducing one cab from a multi-cab booking) are treated proportionally on the cancelled vehicle's share of the booking. The cancellation slab above is applied on the advance amount actually paid for that share — refunds are never calculated on the total package cost, only on what you have already paid.
How to Cancel
A cancellation is valid only when requested through one of these official channels:
- Phone — call +91 70635 29022 and confirm with our team.
- WhatsApp — message us on the same number with your booking name, date and pickup point.
- Website — send a request through the contact form with the subject "Cancellation".
Cancellations sent only to the driver (rather than to our office) are not confirmed. We acknowledge every cancellation request via call or WhatsApp within a few hours.
How Refunds Are Processed
- Timing — approved refunds are initiated within 3–5 business days of confirmation.
- Method — refunds go back to the original payment source (UPI / bank transfer). Cash payments are refunded in cash or by UPI as mutually agreed.
- Bank delays — once we initiate, your bank or UPI provider may take a further 3–7 working days to credit the amount.
- Non-refundable extras — third-party costs already incurred on your behalf (hotel advances, permit fees, tolls, parking, entry tickets) are deducted from the refund.
- Payment gateway charges — for card/UPI gateway-paid bookings, the gateway fee (typically up to 2%) is borne by the customer.
Rescheduling
- One free reschedule — change your trip date once if requested at least 30 days before arrival, subject to vehicle and driver availability.
- Inside 30 days — a reschedule is treated as a cancellation + fresh booking, with the refund worked out as per the slab table above.
- Fare difference — if the new date falls in a peak season (Durga Puja, Christmas–New Year, holiday weekends), any fare increase applies.
Rescheduling is usually kinder to your wallet than cancelling — talk to us first and we'll try our best.
No-Show Policy
If our driver reaches the agreed pickup point at the scheduled time and no passenger shows up within 30 minutes of the pickup time (after attempts to reach you by phone and WhatsApp), the booking is treated as a no-show and the advance paid is non-refundable.
Traffic, flight or train delays are understandable — call us as soon as you can and we will adjust the pickup where the driver's schedule allows.
Weather & Road Blocks
The hills are beautiful but unpredictable. Landslides, landslips, bandhs, snowfall and government-ordered road closures are outside everyone's control.
- If we cannot safely operate the trip due to weather or a road closure, you receive a full refund of the unused portion, or a free reschedule to the next safe date.
- If you choose not to travel because of weather advisories after the free-cancellation window, the standard slabs apply — but we usually offer a credit note valid for 6 months instead. Talk to us.
- Restricted-area permits (Nathula, Zero Point, North Sikkim) closed by authorities are refunded in full minus non-refundable permit charges already paid.
Cancellation by Us
We may cancel or replace a booking if:
- the assigned vehicle breaks down or fails a safety check — we provide a replacement vehicle at no extra cost or a full refund;
- a natural calamity or government order makes the trip impossible — full refund;
- the booking was made with incorrect or fraudulent information — no refund.
If we cancel for operational reasons outside your control, you are always refunded 100% of what you paid.
Package-Specific Rules
- Multi-day tour packages — cancellations follow the standard slabs in the table above; hotel and permit advances already made are deducted from the refund.
- Group bookings (3+ vehicles) — the 40% advance is required to confirm, and no refund applies within 6 days of the trip.
- Custom / extended itineraries — stated at the time of booking confirmation and override the general slabs where they differ.
- Partial trip cancellation (ending the trip midway) — the fare is recalculated on the distance actually covered plus booked-day charges; the difference is not refunded.
- 60% balance payment — due immediately after the tour is completed, as per the payment terms above.
Contact Us
Need to cancel, reschedule or ask about a refund? We're available 24/7:
- Address — Near NBSTC Bus Depot, Garage Line, Golai Bazar, Lebong, Darjeeling, West Bengal 734105
- Phone / WhatsApp — +91 70635 29022
- Online — Contact form